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🏰 CERVANTES PACK
Premium All-Inclusive
Your property in Spain managed as if you were right here
The Cervantes Pack is our most comprehensive service. It is designed for owners who want to delegate the management of their Costa Blanca property and enjoy the peace of mind of having a trusted representative in Spain.
We coordinate, supervise, and control all technical, administrative, and maintenance aspects. This ensures your property remains protected, prepared, and in perfect condition at all times.
📋 100-Point Initial Technical Audit
This mandatory expert technical inspection takes place before activating any service. It legally protects the contract and records the real condition of the property, appliances, pool, and vehicle through photographs. This exempts the Property Manager from any pre-existing faults.
🧱 1. Structural Elements and Safety
🔑 Doors and locks: Checking alignment, keys, and security anchor points.
🪟 Windows and shutters: Checking exterior sealing, glass, tracks, and latches to prevent leaks.
🌡️ Moisture control: Digital hygrometer and thermal camera scans in critical areas to detect hidden dampness.
⚡ 2. Utility Supplies and Plumbing
🔌 Electrical panel: Verifying circuit breakers, power surges, and testing the main switch.
🚰 Plumbing and fixtures: Reviewing leaks under sinks, flexible hoses, flush tanks, and overall water pressure.
🔌 3. Home Appliances (White Goods)
🧊 Fridge and freezer: Checking door seals, digital temperature, and the rear drain pan.
🧺 Washer and dishwasher: Inspecting drain filters, water inlets, rust, and running a test cycle.
⚱️ Electric water heater: Reviewing the safety valve, lime scale drips, and the heating element.
🚗 4. Vehicle Condition and Mechanics
📸 Bodywork and damage: High-definition photographic record of scratches, dents, rims, and windows.
🔢 Mileage and warning lights: Exact odometer tracking and dashboard alert checks.
💻 OBD diagnosis and battery: Connecting electronic diagnostics for error codes and testing battery health.
🛞 Fluids and tires: Checking for engine leaks, fluid levels (oil, brakes, coolant), and tire pressure/condition.
🏊 5. Swimming Pool Technical System
🌊 Pool shell and lining: Reviewing cracks, mosaic tiles, joints, lights, and water loss control.
⚙️ Filtration equipment: Inspecting the pump room (pump, sand/glass filter, valves, and noise levels).
🧪 Digital chemical analysis: Precise measurement of pH, chlorine, bromine, and alkalinity for initial shock treatments.
⚠️ Clarifying Note on the 100-Point Inspection:
The 100-Point Quijote Protocol Inspection adapts strictly to the services contracted in your specific pack. We only review the technical points linked to your active plan. All other points remain excluded from the audit.
Example: If your plan does not include vehicle management, the car review points will be excluded.
🛡️ Property Protection and Control
🔐 Key Holding
Maximum security and strict control for your property keys, used exclusively for contracted management and maintenance.
🔐 Reinforced safe: Secure storage under strict protection measures.
👁️ Blind code: Identification via numerical code only with no printed addresses or location data.
🪪 Strict verification: Key releases require prior ID/Passport validation and a security code sent to your phone.
🛠️ Exclusive use: Limited to contracted services, authorized professionals, and official emergencies.
📅 Regular Inspection Visits
Fully customizable fortnightly check-ups to guarantee control, security, and optimal maintenance of your property while you are away.
📅 Tailored frequency: Technical inspection options every 15 days.
🥷 Maximum discretion: Visits are carried out discreetly to go unnoticed by third parties.
📬 Mail control: Collection from the mailbox and immediate photo delivery of important letters (under express authorization).
🛡️ Exterior security: Thorough check of doors, windows, and access points to detect vandalism or squatting attempts.
🚰 Interior maintenance: Airing out rooms, running taps against bad odors, moisture control, and meter readings.
📸 Immediate reporting: A full digital report with photographs is sent right after each visit.
🔐 Privacy respect: Interior inspections stop completely while you reside in the property. Exterior services (garden and pool) continue as normal.
🛠️ Maintenance and Technical Assistance
🔨 Handyman Service
Technical assistance for minor repairs and home assemblies, guaranteeing fast solutions for basic maintenance.
🛠️ Annual coverage: Includes up to 2 interventions per year with a maximum of 3 hours of labor per service (hours do not accumulate).
⏱️ Fast response: Technical assistance guaranteed within 24 to 48 hours of your request.
📦 Materials: The client covers the full cost of all necessary spare parts and materials.
🔌 Appliance Repair Service
Specialized technical support to keep your main equipment running perfectly without any worries.
🔌 Annual coverage: Includes up to 2 interventions per year with a maximum of 3 hours of labor per service (hours do not accumulate).
⏱️ Agile response: Technical assistance guaranteed within 24 to 48 hours of your request.
🧼 Included equipment: Exclusive coverage for white goods (washing machine, dishwasher, dryer, oven, hob, fridge, freezer, electric water heater, and extractor hood).
❄️ Limited climate control: For air conditioners, we only include filter cleaning (gas refills require official legal certification).
📦 Materials and spares: The client covers the full cost of necessary parts. Final repair time depends on supplier delivery.
⚠️ Important exclusions: We do not cover appliances over 10 years old or the installation of new equipment (the seller must do this to maintain the official warranty).
🏡 Home Ready All Year Round
⏳ Pre-Arrival Preparation
We prepare your home in advance so your only concern upon arrival is to relax and enjoy your stay.
⏳ Advance activation: We take care of full house preparation 24 hours before you arrive.
💨 Ventilation and light: Opening windows and shutters to refresh and acclimate interior spaces naturally.
🌡️ Ideal climate: Turning on air conditioning or heating systems depending on the season.
🚰 Hot water ready: Switching on the electric water heater to guarantee the perfect water temperature from the very first minute.
⚠️ Notice requirement: To ensure correct service execution, the owner must notify us of their arrival at least 7 days in advance.
🛒 Welcome Pack
Arrive at your property with the peace of mind of having your fridge and pantry stocked with everything you need.
🛒 Custom shopping: We do the grocery shopping following the list of essential products you send us.
💳 Product cost: The client covers the total grocery store receipt amount.
🧊 Setup and freshness: We organize and put the products away in their proper places before your arrival.
⚠️ Notice requirement: To coordinate the service optimally, you must send us your list with sufficient notice.
🧹 Home Cleaning and Management
Regular cleaning and technical inspections actively designed to prevent bad odors, insect pests, and rodents on your property.
🧼 Comprehensive hygiene: Deep cleaning aimed at optimal conservation and a healthy home environment.
🧰 Professional equipment: Includes all standard products and tools (industrial chemicals, vacuum cleaner, cloths) to guarantee maximum speed and efficiency.
🪵 Delicate flooring treatment: If your property requires specific or high-end products (special marble, delicate wood), these will be managed separately.
📐 Standard format: Times and costs are strictly calculated for properties up to 70 square meters.
🪟 Professional Window Cleaning
A scheduled service twice a year to maintain maximum brightness and ensure perfect maintenance of your property's windows.
🧼 Thorough cleaning: Includes frames, tracks, and glass for both interiors and exteriors.
📅 Bi-annual frequency: Planned twice a year for an optimal and long-lasting result.
📐 Standard format: Designed and strictly calculated for properties up to 70 m² with a maximum of 4 or 5 standard windows.
🏊 Preventive Maintenance and Technical Pool Control
Specialized technical service to keep the water crystal clear and the facilities in perfect condition all year round.
📅 Tailored frequency: Weekly visits in summer (June to September) and fortnightly the rest of the year.
🧪 Water control: Regular pH and chlorine testing to guarantee maximum hygiene.
🧹 Cleaning and setup: Pool vacuuming and optimal programming of filtration hours based on the weather.
🛒 High-quality products: Chemical products are covered by the client, managed and purchased by us to avoid expired or low-quality goods.
⏱️ Guaranteed times: 1h 45 min per visit in summer and 60 min the rest of the year (for standard 6x4m pools).
⚠️ Note: Emergency visits due to storms or DANA events outside the regular schedule require hiring the specific Post-DANA Inspection service.
🌿 Expert Garden Care
✂️ Weekly lawn mowing: Guarantees controlled, healthy, and aesthetic growth.
🌿 Cleaning and maintenance: Permanent weed control and optimization of the irrigation system.
🧪 Professional treatments: Application of premium professional fertilizers and insecticides (materials covered by the client and managed by us).
🌳 High-altitude pruning: Coordination and management with specialized companies (subject to a quote and prior client consent).
🐜 Comprehensive Pest Management
Regular preventive inspections to detect early signs of pests or animals in your home or plot.
🔍 Full visual inspection: Control of interiors, exteriors, gardens, garages, and storage rooms.
🐜 Early detection: Monitoring for insects (termites, woodworm, ants, cockroaches, wasps) and rodents.
📸 Immediate report: Direct communication with the owner via photographic reports and a technical brief.
👷 Expert coordination: Management and supervision of specialized pest control companies when necessary.
🔄 Post-treatment follow-up: Subsequent verification to guarantee service effectiveness.
⚠️ Not included: Biocide products, chemical treatments, costs of external pest control companies, or damage repairs. Specialized treatments will be quoted in advance for your approval.
🚗 Comprehensive Vehicle Management
Keep your vehicle protected, serviced, and in perfect working order while you are outside Spain.
🔑 Regular startup: Periodic engine startups to keep the battery active and prevent faults from disuse.
👁️ Basic status check: General technical and visual inspection to verify the car shows no anomalies.
🧪 Fluid level check: Checking essential engine fluids (oil, coolant, brakes, and windshield washer).
🛞 Tire control: Verifying tire pressure and physical condition to prevent flat-spotting/deformities.
🧼 Exterior wash: Bodywork cleaning before your arrival so you can enjoy a spotless vehicle from the very first minute.
📋 Comprehensive MOT (ITV) Management
We take care of the entire inspection process for your vehicle so you do not waste time or worry about mandatory paperwork.
🚗 Door-to-door service: Car collection at your property, transport to the official ITV station, and return of the vehicle to its origin.
📝 Complete procedure: Full management of the regulatory technical inspection with official authorities.
🔧 Fault resolution: If we detect any failure before or during the inspection, we take the car to our trusted workshop (always subject to your budget and prior authorization).
⚠️ Important clarification: The service exclusively covers management and transport; a passing MOT (ITV) result cannot be guaranteed under any circumstances.
🏛️ Administrative Management and Paperwork Services
📝 3.1 Non-Resident Tax Settlement (Form 210): Mandatory annual calculation and management of imputed property tax for the Tax Agency (submission must be done by the owner). Prevents tax fines and surcharges.
💡 3.2 Electricity Management and Optimization: Direct liaison with the power company. Invoice monitoring and power capacity adjustments to reduce fixed monthly costs and resolve incidents.
🚰 3.3 Water Supply and Garbage Fees: Control and direct debit setup for bills with Hidraqua or SUMA in Guardamar del Segura, avoiding supply cuts or enforcement proceedings.
🏛️ 3.4 & 3.5 Council Tax (IBI) Payment: Control, tracking, and processing of the annual payment through SUMA within the voluntary period to secure discounts and avoid administrative seizures.
💰 3.6 Public Subsidy Management: Full identification and processing of municipal, state, and Valencian Regional Government (Generalitat Valenciana) grants:
☀️ Energy efficiency: Solar panels, aerothermal energy, and thermal insulation.
🏗️ Renovation and accessibility: Structural repairs, facades, and ramps/elevators.
⛈️ Climate disaster aid (DANA): Urgent processing of compensation claims with the Insurance Compensation Consortium in the Vega Baja area.
📉 Tax benefits: Income tax (IRPF) deductions and Council Tax (IBI) rebates.
📜 Licensing and Permit Processing: Includes up to 10 hours of annual administrative management (town hall building permits, insurance audits, and payment control for Form 210, SUMA, electricity, Hidraqua, internet, IBI, and garbage fees).
👥 Attendance at Homeowners' Meetings: Covers preparation, attendance, and legal representation at the Annual General Meeting and up to 2 Extraordinary Meetings (limit of 2 hours per meeting).
⏳ Extra time or additional meetings: Billed at €30.00 per 60-minute fraction.
🌐 Holiday Internet: Processing the switch to local fiber optic operators that allow pausing or temporarily suspending service in winter, paying only for the months used.
🏗️ Technical Supervision for Renovations
Enjoy the renovation of your coastal home with the peace of mind of having a professional manager defending your interests on-site, ensuring everything goes perfectly while you are in your home country.
The service included in the Cervantes Pack is designed for controlling minor or partial works. Major full renovations will trigger our independent technical rate due to the volume of hours and legal responsibility required.
🟢 How to Activate This Coverage
To start the supervision, the owner must meet three prior requirements:
📅 Prior notice: Notify Quijote Full Services at least 15 days before the start of the works.
📂 Document submission: Provide a copy of the signed budget with the construction company, blueprints, and the agreed timeline.
🔑 Access authorization: Sign the attached document exclusively authorizing entry for the assigned workers.
✅ What is INCLUDED in the Cervantes Pack (Minor & Partial Works)
Monthly technical support for aesthetic or partial renovations that do not alter the property's structure:
🍳 Partial renovations: Renovation or replacement of flooring and tiles in the kitchen or bathrooms, and replacement of sanitary fixtures.
🚪 Carpentry and enclosures: Changing interior doors, installing windows, or fitting built-in wardrobes.
🎨 Aesthetics and finishes: General painting works, smoothing walls, or installing laminate flooring.
💡 Basic installations: Simple modifications to light points, sockets, or plumbing (without altering general main downpipes).
⏱️ Service guarantee: Includes 1 weekly visit (50 to 60 minutes) with a technical report, explanatory video, and high-quality photographs.
❌ What is EXCLUDED (Triggers the 5% Rate or €35/hour)
The following are considered Full Renovations or Major Works and are quoted independently:
🧱 Structural alterations: Demolishing load-bearing walls, modifying beams, or opening new spaces in the facade.
🏠 Total full renovations: Simultaneous and complete renovation of the entire property (total gutting, new partition walls, and new ceilings).
📜 Projects requiring architectural sign-off: Major works that legally require an architect, building surveyor, or complex safety plans.
🏊 Large excavations: Construction or severe structural renovations of swimming pools or foundations.
💶 Incentives, Subsidies, and Energy Efficiency
We take care of all bureaucratic management on electronic government portals and coordinate with authorized engineers to process your public grants.
🇪🇺 Next Generation EU & GVA Funds: We scan official bulletins to process grants from the Valencian Regional Government and IVACE. They cover up to 40% (maximum €3,000 per home) for thermal improvements such as window replacements, insulation, or aerothermal systems.
☀️ Solar Energy Subsidies: Comprehensive management of grants for solar panels and batteries, including the processing of direct discounts on Council Tax (IBI) bills with the Town Halls of Guardamar or San Fulgencio.
📜 Comprehensive Processing: Management of official documentation and issuance of the mandatory Energy Efficiency Certificates required to receive the funds.
⚠️ Important Note on Pack Prices:
The prices indicated in our service packs are strictly calculated for standard properties with the following maximum characteristics:
🏠 Built area: Between 60 and 80 square meters.
🏊 Pool dimensions: Approximately 6 x 4 meters.
🌳 Garden area: Between 20 and 25 square meters.
🗺️ Plot area: Between 250 and 300 square meters.
Note: For all other properties exceeding these measurements, our technicians will conduct a detailed study to offer a customized, adjusted quote.
✈️ Airport Transfer Management
Travel worry-free using your own vehicle with a private chauffeur to Alicante or Murcia airports. We handle the entire journey and the logistics of your car.
⏱️ Technical time included: Covers up to 3 hours of total service per trip (driver's round trip, traffic management, luggage loading, and waiting at the terminal).
🚗 Safe driving: Direct transfer using the client's own vehicle (subject to prior authorization).
📅 Base rate per journey:
☀️ Working hours: €70.00 per journey.
🌙 Night hours and weekends: €120.00 per journey.
✈️ Flight tracking: Includes up to 45 minutes of free waiting time at the terminal after landing.
⏳ Excess waiting time: In case of flight delays exceeding the initial 45 minutes, €12.00 will be billed for each additional 15-minute slot.
🚖 Airport Transfer Package: Includes 2 complete annual services (2 departures and 2 returns, meaning 4 journeys in total per year) using the client's own vehicle to Alicante or Murcia airports. Additional trips will be billed according to the current rate.
💻 Permanent Digital Report
Every action or technical visit to your property is registered and transparently documented for your total peace of mind.
📄 Technical report: Professional breakdown of each review and the works carried out by our technicians.
📸 High-quality photographs: Complete visual record of the real condition of your home, pool, garden, or vehicle.
💻 Digital tracking: Instant access to the entire maintenance history and technical status of your property.
💬 Direct communication: Smooth and immediate contact with the owner through our APP, email, or WhatsApp.
💰 Cervantes Pack Price
Request information
🎁 Ask about our annual promotions!
(Service designed for standard homes. Properties with special characteristics require a personalized valuation).
✒️ Cervantes Pack: Stop collecting suppliers. Choose a single, highly trusted representative to comprehensively manage your property in Spain.